ORDER & EXCHANGE POLICY
- Purchase is only available for products which are shown in stock on website.
- Cash On Delivery (COD) available all over Bangladesh also digital payment allow.
- Once the order has been paid, it cannot be cancelled.
- In case of size mismatch, delivery charge will be re-applicable.
- Please contact Customer Service for order related queries.
Contact Number of Customer Service Team: Hotline: 09613-122122 (10:00 AM - 10:00 PM and Saturday to Thursday except for government holidays)
We are dedicated on delivering your order in mint condition & on time Please note our shipping policy:
- We delivered product within maximum 3 working days Inside Dhaka and 6 working days Outside Dhaka from order, we put in our best efforts to ship your order at your door step
- Our regular delivery days are from Saturday to Thursday, excluding govt. holidays
- Each order is delivered to a single destination address. However, if you want us to deliver products to different addresses then you need to place multiple orders for individual destinations
- We make sure you receive your order in mint condition and on-time delivery. Hence we have our own delivery service and for outside Dhaka, we use reputed courier services
- While we try to deliver all your order together, this may not always be possible due to product characteristics, or availability.
- 1. We are dedicated to ensure customer satisfaction with any product that has been ordered.
- 2. Any kind of exchange issue please contact with our Customer Care.
In this case please contact our customer service regarding which store will be convenient for you to get a replacement.
Contact Number of customer service: 09613-122122 (10:00 AM -10:00 PM Saturday to Thursday except government holidays).
- 1. An exchange cannot be done with a product which has a lower price than that of the original product purchased.
- 2. Please keep your invoice in a secure place, it is required at the store while you get your product exchanged.