Ordering Policy

  • Purchase is only available for products which are shown in stock on website.
  • Full payment of purchase bill in advance through Credit Card/Bkash/Bank Deposit is required, for any orders from outside of Dhaka.
  • One order for one product
  • Once the order has been paid, it cannot be cancelled
  •  In case of size mismatch, delivery charge will be re-applicable
  • Please contact Customer Service for order related queries

Contact Number of Customer Service Team: Hotline: 01711406840 - 41 , 01313767691 – 95 (10:00 AM - 06:00 PM and Saturday to Thursday except for government holidays)

Shipping Policy

We are dedicated on delivering your order in mint condition & on time Please note our shipping policy:

  • Within maximum 4 working days from order, we put in our best efforts to ship your order at your door step
  • Our regular delivery days are from Saturday to Thursday, excluding govt. holidays
  • Each order is delivered to a single destination address. However, if you want us to deliver products to different addresses then you need to place multiple orders for individual destinations
  • We make sure you receive your order in mint condition and on-time delivery. Hence we have our own delivery service and for outside Dhaka, we use reputed courier services
  • While we try to deliver all your order together, this may not always be possible due to product characteristics, or availability.

Exchange Policy

  • 1. We are dedicated to ensure customer satisfaction with any product that has been ordered.
  • 2. In case if the customer is not satisfied with the product purchased online, it can be exchanged from Vibrant store within 7 days from the purchase invoice receipt. provided that the product(s) being returned for exchange is unused, clean, and in their original state and packaging.

In this case please contact our customer service regarding which store will be convenient for you to get a replacement.

Contact Number of customer service: 01711406840 - 41, 01313767691 – 95 (10:00 AM -06:00 PM Saturday to Thursday except government holidays).

  • 1. An exchange cannot be done with a product which has a lower price than that of the original product purchased.
  • 2. Please keep your invoice in a secure place, it is required at the store while you get your product exchanged.

Refund Policy

Refund is not applicable

Shop Return Policy

In case of claiming, the customer who has purchased Vibrant product, can go to specific shop from where the purchase has been done for product claim. The store manager will settle the claim according to the regular claim policy. If the specific product is not available, the store manager may send the product to the warehouse for the claim and warehouse will send a new product to that store for settlement after checking the product according to the claim procedure.

Please contact our customer service: 01711406840 - 41, 01313767691 – 95 for assistance.

GENERAL POLICY FOR SETTLEMENT OF CUSTOMERS CLAIM

WARRANTY POLICY

We provide 100% replacement on products purchased from Vibrant stores if there’s any major manufacturing defect, within 30days from the date of purchase on the physical money receipt. In case of minor defects the customer may get a repair service.

No claims will be taken for price reduced or marked down products.

Vibrant reserves the rights not to accept any fraudulent claim and make final decision on any claim settlement.

Definition of Claim for Shoes/Accessories:

A Shoe/Accessory manufactured and sold by Vibrant. In its

Stores or E-Commerce platforms which develops any defect during the course of normal wear by the customer.

For Shoes:

Damage to upper or material:

a. If the upper is damaged and/or becomes discolored.

b. The upper or sole is torn due to bad stitching and/or bad material.

c. Sole detachment occurs due to bad adhesion.

d. The sole/insole/material is cracked or spoiled due to bad material.

For Non Footwear:

a. Discolor on buckles of bags/accessories

b. Material cracked or damaged due to bad material

c. Chain or handler detached due to poor stitching