KIDS MATEO SUMMER SANDAL

As a lifestyle brand, we believe quality and longevity go hand in hand. Proper care ensures your favorite pieces stay comfortable, stylish, and functional over time. Follow our care guidelines to preserve the color, fit, and feel of each item, so you can live vibrantly, every day.

 

CARE INSTRUCTIONS FOR COTTON POLO SHIRT

Proper care keeps your polo shirt soft, in shape, and vibrant longer. It helps prevent shrinkage, color fading, and fabric damage.

See Full Guide: Care Instructions for Cotton Polo Shirt

 

CARE INSTRUCTIONS FOR COTTON SHIRTS

Proper care extends the life of your shirt, keeps it looking fresh, and maintains fabric quality. Follow simple steps to prevent fading, shrinking, and damage.

See Full Guide: Care Instructions for Cotton Shirts

CARE TIPS FOR LEATHER SHOES

Proper care maintains the look, comfort, and durability of your leather shoes. Regular cleaning and conditioning prevent cracks, stains, and premature wear, keeping your shoes looking pristine for years.

See Full Guide: Care Instructions for Leather Shoes

Ordering Policy

• Purchase is only available for products which are shown in stock on website.
• Cash On Delivery (COD) available all over Bangladesh also digital payment allow.
• Once the order has been paid, it cannot be cancelled.
• In case of size mismatch, delivery charge will be re-applicable.
• Please contact Customer Service for order related queries.

Contact Number of Customer Service Team: Hotline: 09613-122122 (10:00 AM - 7:00 PM and Saturday to Thursday except for government holidays)

Shipping Policy

We are dedicated on delivering your order in mint condition & on time Please note our shipping policy:

• We delivered product within maximum 2 working days Inside Dhaka and 3 - 4 working days Outside Dhaka from order, we put in our best efforts to ship your order at your door step.
• Our regular delivery days are from Saturday to Thursday, excluding govt. holidays
• Each order is delivered to a single destination address. However, if you want us to deliver products to different addresses then you need to place multiple orders for individual destinations
• We make sure you receive your order in mint condition and on-time delivery. Hence we have our own delivery service and for outside Dhaka, we use reputed courier services
• While we try to deliver all your order together, this may not always be possible due to product characteristics, or availability.

Exchange Policy

If you find any discrepancies in size, or quality with the products you purchased, you can exchange the item in its original, unused condition within 2 days of the purchase date or receipt of the product. Please ensure the product is returned with the original packaging and price tag for online orders. We will gladly exchange the product under the following conditions:

1.  The exchanged product must be of equal or higher value than the original   purchase price. If exchanging for a higher-value item, you must pay the   difference.
2.  No cash refunds are applicable in product exchanges.
3.  You must report any exchange issues within 48 hours of receiving the product through our hotline at 09613-122122 (10:00 AM - 7:00 PM, Saturday to Thursday, except government holidays).
4. Delivery charges for exchanges are as follows: Inside Dhaka - 80 TK, Dhaka Subarea - 120 TK, Outside Dhaka - 150 TK.
5. Current promotions will not apply to exchanges; instead, the promotion active during the original purchase will be considered. If you wish to exchange for a different product, no promotional offers will be applicable.
6.  Flash Sale products are not eligible for exchange.
7. Changes of mind are not applicable for product exchanges.

Alternatively, you can exchange your items by placing exchange requests through email at info@vibrantbd.com. The respective items must be returned to the Vibrant E-commerce warehouse at House 87, Sohrawardi Avenue, Baridhara Diplomatic Zone, Dhaka-1212. Such exchanges will be processed within 14 working days after receipt of the item(s) in accordance with the terms of this Exchange Policy.