Frequently Asked Questions
You can shop online at vibrantbd.com or visit any authorized Vibrant outlet across Bangladesh.
Vibrant Rewards is our loyalty program that allows customers to earn reward points on eligible purchases and redeem them for discounts on future orders. More details visit VIBRANT REWARD POINTS
Yes. We use secure payment gateways and industry-standard security measures to protect your personal and payment information.
We offer Cash on Delivery (COD) all over Bangladesh! You can also securely pay online using bKash, Nagad, or your credit/debit cards during checkout.
We have a detailed "Size Guide" attached to every product page. We highly recommend measuring your foot length and comparing it with our chart before placing an order.
🛍️ Shopping & Ordering
No, you don't! You can easily check out as a guest. However, creating an account helps you track your orders faster and check out instantly next time.
Yes, you can, but you have to act fast! Please call or message our
customer support team immediately before the order is packed and handed over to the courier.
Once you place an order on our website, our CRM team will call you for final confirmation. You will also receive an order confirmation SMS or email.
Absolutely! Just keep clicking "Add to Cart" for all your favorite items and check out together to save on delivery charges.
Prices are the same, but online-exclusive promotions or showroom-specific offers may occasionally differ.
🚚 Shipping & Delivery
We partner with fast and reliable courier services like Carrybee and other trusted delivery partners to ensure your parcel reaches you safely across Bangladesh.
- Dhaka: 2-3 working days
- Outside Dhaka: 5-6 working days
Sometime Delivery times may vary during holidays or unavoidable circumstances.
Yes. Vibrant offers FREE shipping on orders above Tk 2,499. Orders below this amount may incur a delivery charge.
Once your order is shipped, you will receive tracking information via SMS, email, or phone call from our delivery partner.
- Inside dhaka: 70 taka
- Sub Area: 90 taka
- Outside Dhaka: 130 taka
Keep an eye on our website for special Free Delivery campaigns!
Yes, you can cancel your order when our team calls you for confirmation or by contacting us before the parcel is dispatched.
Don't worry at all! Just share your Order ID with our support team via inbox or phone call, and our operations team will track the exact location of your parcel right away.
🔄 Returns & Exchanges
It's very simple. If you face any issue, just contact our customer support within 2 days of receiving the product. Share your Order ID and the reason, and we will guide you through the process.
Yes, we understand that finding the perfect fit is important! You can easily exchange your item for a different size, provided the new size is in stock.
Products purchased during mega campaigns or final clearance sales usually have specific return policies. Please check the campaign details or ask our support team for clarification.
To be eligible for an exchange, the product must be unworn, unwashed, and without any damage. It must be returned in its original Vibrant box with all the tags intact.
Once our courier picks up the returned item and it reaches our warehouse, we usually process and send out the new exchanged product within 3 to 7 business days.
Any question?
If we still haven't answered your question, you can contact us below and we will get back to you as soon as possible.